Sale Policy
Year End Sale – Buy 2 Get 1 Free:
- Exchange allowed only with same or higher value items.
- No return or exchange on the free product.
General Sale Policy:
- A credit note will be issued for returned products.
- Exchange will be allowed with same or higher value items only.
- Items purchased during clearance or garage sale are non-returnable and non-exchangeable.
No return or exchange on Super Saver Combos.
Return Policy
w.e.f – July 24, 2025
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Timeframe: Return and exchange requests must be raised within 7 days of receiving the order.
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Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
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Usage: Items must be unused and unwashed due to hygiene reasons.
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Exceptions: Products bought during sales are non-refundable.
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Items purchased online must be returned or exchanged online only.
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Self-shipping: If reverse pickup is not available at your location, you will need to self-ship the product.
Non-returnable Items:
- Gift wrap
- Shipping and COD charges are non-refundable
Exchange Policy
w.e.f – July 24, 2025
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Timeframe: Exchange requests must be raised within 7 days of receiving the order. Request here
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Restrictions: Once an order is exchanged, a second exchange is not allowed.
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Payment: Price difference (if any) must be paid during exchange request. Cash on Delivery (COD) is not available on exchange orders.
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Delivery: Exchange/replacement items will be delivered to the same address as the original order.
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Product Exchange:
- Same product/different size: Replacement at no extra cost.
- Higher value product: Pay the difference.
- Lower value product: Difference will be issued as a credit note.
- Only one item can be selected for exchange per request.
Refund Policy
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Process: Refunds are initiated after the returned product passes Biyahuti's quality check.
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Timeframe: Refunds are processed within 2-3 working days after pickup and approval.
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Exceptions: Products bought during sales are non-refundable, but can be exchanged.
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Damaged or Defective Products:
- Raise concern within 48 hours of delivery with order ID and photo proof.
- After verification, a refund, replacement, or credit note will be provided.
- No replacements will be sent without verification.
Products Eligible for Exchange
- Sarees
- Blouses
- Kurtas/Kurta Sets
- Co-ord Sets
- Lehengas
- Dupattas
- Pants/Trousers
- Shirts/Tops
- Loungewear
- Jackets
- Fabrics
- Petticoats/Underskirts
- Home Linen (Curtains, Cushions, Table Runners)
International Orders
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Currently, we do not offer return or exchange on international orders.
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For queries, contact us at returns@biyahuti.com
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To cancel an order, do so before it is shipped for a full refund. Once shipped, no cancellation or refund is possible.
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For defective products, email us with Order ID and photos of the defect at returns@biyahuti.com. Upon investigation, we may issue a refund or credit note. No replacements will be provided.
Contact Us
If you have any questions about this policy, please contact us at:
- Address: Biyahuti, Datiyana, Bikarma, Patna, Bihar - 801104
- Email: info@biyahuti.com
- Returns Email: returns@biyahuti.com